Product Questions
Why does it take a few days to ship your products?
Each of our products are created on demand, reducing waste and ensuring each item is made with care.
Your thoughtful purchase supports sustainable practices and helps
reduce overproduction.
How long will it take to receive my order?
It depends on where you are.
Orders processed here in the UK will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-14 days.
Delivery details will be provided at checkout and confirmed in your confirmation email.
Any other questions?
You can contact us through our contact page! We will be happy to assist you.
I have an idea for a new design, where should I send it?
We love hearing what designs you'd like to see in the future! Please pop us an email or a DM to any of our social media pages and we'll be happy to have a chat!
Return Information
Can I return an item if I don't like it?
At The Chronic Club, we take pride in providing high-quality products. Each item is made to order, which means it’s uniquely yours.
Because of the custom nature of our products, our returns policy is specific to defective or damaged items.
If you need to report a defective item to us, you can read our returns policy here.
What should I do if my item arrives damaged?
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Read more in our returns policy here.